Trust & Security Center
Protecting users, partners, and communities we serve
Data Protection
Enterprise-grade security for all user and partner data with encryption at rest and in transit.
User Privacy
Privacy-first design with minimal data collection and transparent data practices.
IoT Security
Secure IoT infrastructure monitoring our 270+ smart toilet network across Hyderabad.
Compliance
Adherence to Indian data protection laws and international security standards.
Our Security Commitment
As a Gates Foundation-backed company operating critical public infrastructure, LooCafe maintains the highest standards of security and data protection. Our smart toilet network serves millions of users annually, and we take that responsibility seriously.
Our security practices are designed to protect not just data, but the dignity and privacy of every user who relies on our facilities.
Infrastructure Security
Cloud Security
- Hosted on secure, SOC 2 compliant cloud infrastructure
- Regular security audits and penetration testing
- Automated backup and disaster recovery
- Geographic redundancy for high availability
IoT Security
- Encrypted communication between all devices
- Secure firmware update mechanisms
- Device authentication and access controls
- Real-time anomaly detection
Data Protection Measures
- Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
- Access Control: Role-based access with multi-factor authentication
- Data Minimization: We only collect data essential for service operation
- Retention Policies: Clear data retention and deletion schedules
- Audit Logging: Comprehensive logging of all data access and modifications
User Privacy
We prioritize user privacy in all our operations:
- No personal identification required to use facilities
- Usage data anonymized and aggregated for analytics
- No cameras inside toilet facilities
- Location data only used for facility finding, not tracking
- Clear opt-in for any marketing communications
Partner & Municipal Security
For our government and institutional partners:
- Dedicated Environments: Isolated data environments for municipal partners
- SLA Compliance: 99.9% uptime commitment with security guarantees
- Regular Reporting: Security status reports and compliance documentation
- Incident Response: 24/7 security incident response team
Certifications & Compliance
Serving 300+ Police Stations
Our security standards meet the requirements for serving Hyderabad Police stations, demonstrating our commitment to protecting sensitive government infrastructure.
Ixora Group Security
As part of the Ixora Group family, we benefit from shared security expertise across:
- Ixora Corporate Services: Facilities management security protocols
- Ixora Security Services: Physical security expertise
- ReFlow Toilets: Shared IoT security infrastructure
Report Security Issues
We encourage responsible disclosure of security vulnerabilities.
Security Email: security@loocafe.com
General Inquiries: info@loocafe.com
We commit to acknowledging reports within 24 hours and providing updates on resolution.
Last Updated: November 2025