Accessibility Statement

Our Commitment

LooCafe is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Just as our physical facilities are designed to be accessible to all members of the public, we strive to make our digital presence equally inclusive.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The four principles of WCAG are:

• Perceivable: Information and interface components must be presentable in ways users can perceive
• Operable: Interface components and navigation must be operable by all users
• Understandable: Information and interface operation must be understandable
• Robust: Content must be robust enough to be interpreted by a wide variety of assistive technologies

Accessibility Features

Our website includes the following accessibility features:

Navigation & Structure

• Consistent navigation throughout the website
• Clear heading structure for easy navigation
• Skip-to-content links for keyboard users
• Logical tab order for keyboard navigation
• Breadcrumb navigation where applicable

Visual Design

• Sufficient color contrast ratios for text readability
• Text can be resized up to 200% without loss of functionality
• No content that flashes more than three times per second
• Color is not used as the sole means of conveying information

Content

• Alternative text for meaningful images
• Descriptive link text that makes sense out of context
• Clear and simple language
• Labels for all form inputs
• Error messages that clearly explain issues and solutions

Technical

• Valid HTML markup
• ARIA landmarks and labels where appropriate
• Compatible with screen readers and other assistive technologies
• Responsive design that works on all devices and screen sizes

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Known Limitations

While we strive for full accessibility, some content may have limitations:

• Some older PDF documents may not be fully accessible. We are working to remediate these.
• Some third-party content or embedded widgets may have accessibility limitations beyond our control.
• Some images may lack detailed descriptions where visual content is complex.

We are actively working to address these limitations and improve accessibility across all our content.

Physical Facility Accessibility

LooCafe is committed to physical accessibility in our public toilet facilities:

• Wheelchair-accessible units at most locations
• Handrails and grab bars in accessible units
• Adequate space for wheelchair maneuverability
• Accessible door handles and fixtures
• Emergency call buttons

For information about accessibility at specific locations, please contact us.

Feedback & Assistance

We welcome your feedback on the accessibility of our website and facilities. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

When contacting us, please include:

• The web address (URL) of the content
• A description of the issue you encountered
• The assistive technology you were using (if applicable)
• Your contact information for follow-up

We aim to respond to accessibility feedback within 5 business days and will work to resolve issues as quickly as possible.

Continuous Improvement

We are committed to continuously improving the accessibility of our website. Our efforts include:

• Regular accessibility audits and testing
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Monitoring and responding to user feedback
• Staying current with accessibility standards and guidelines

More Information

To learn more about web accessibility, visit:

• W3C Web Accessibility Initiative (WAI)
• Web Content Accessibility Guidelines (WCAG)

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This accessibility statement was last updated in November 2025.